Hi Sandy,
To be quite honest, I do not feel that The Spa Specialist has given me
a good value for my dollar, or even a fair one. What started out as a
botched installation on a spa with some damage has cascaded into a
malfunctioning spa that isn't even what I ordered in the first place.
If this were a car purchase, I'd be at the dealer and we'd be having a
nice conversation on how much of a tax writeoff the dealer wants in
order for me to not return the car and find some other dealer to
patronize. I expect you would do the same.
If I understand your proposal correctly, you'll be crediting the
$4,695 outstanding until the right spa is completed and you and/or Jim
deliver and install it, upon which time you'll re-bill me for the
$4,695. This is not acceptable to me. Not to mention redundant from my
point of view, since I had MasterCard put a hold on the remainder of
the payment.
Due to of all of the issues with this spa, I've revisited my original
options on which spa to purchase, including buying a Phoenix branded
Coronado from a dealer down in Federal Way, WA. The other two options
I was looking at would cost me approximately $7,000. I went with The
Spa Specialist which ran me $9,380, a $2,380 premium, because I
believe in supporting small businesses and emerging online ventures
and value good customer support very highly. However, the customer
support hasn't been there, and this spa is _causing_ me stress as
opposed to relieving it.
Therefore, here are three options:
1) Lower the price from $9,380 to $7,000. Have the proper spa built,
delivered, and installed. Upon successful installation, I'll pay an
additional $2,305, bringing the total price to $7,000. This will turn
me into a satisfied customer who will want to continue doing business
with you, and give The Spa Specialist / Van Dyke Trucking / Phoenix
Spas $2,305 to write off their '00 taxes.
2) Credit my account the $4,695, have the tub repaired, and walk away.
I'll keep the spa I currently have, and you get a bigger tax write-off.
3) Credit my account the full $9,380 and have the spa removed. As I
had asked last week to either have it fixed or removed by today (Sat)
and cannot put in a working spa until this one is removed, I will
begin to charge a storage fee of $20 per day starting tomorrow until
it is removed.
Please let me know which option you'd like to pursue. It may also be
more of a time-saver to call me: (206) 517-3039 to fully hammer this
out.
Thank you,
-e
> Hi Erik,
> This is Sandy. I suggested to Dave about crediting back your card half until
> the new spa is installed. If that's your understanding and that's ok with
> you let us know. Thanks.
> "Erik W. Selberg" wrote:
>> Hi Jim,
>>
>> Got Dave's message on that as well. He also mentioned you'll be
>> crediting back the second half of the purchase price. If that is
>> correct, then I accept your offer. This goes a long way in turning me
>> into a satisfied customer!
>>
>> The spa tech came back today as I left the gate open. He left another
>> note; apparently they didn't bring the right part for the heater or
>> some such. Not quite sure what they're up to, so I'll try and call 'em
>> tomorrow.
>>
>> Thanks again, and I do appreciate your efforts in getting all of this
>> rectified.
>>
>> Cheers,
>> -e
>>
>> --
>> Erik Selberg
>> "I get by with a little help selberg@cs.washington.edu
>> from my friends." http://www.cs.washington.edu/homes/selberg
-- Erik Selberg "I get by with a little help selberg@cs.washington.edu from my friends." http://www.cs.washington.edu/homes/selberg
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