Hi Jim,
I'm pleased to say that a spa technician came to my house today. Of
course, I work during the day, and as neither you nor Dave nor anyone
else who works for you bothered to call me to say the tech was coming,
my door was in fact locked and the gate to my backyard was closed. Bet
the spa tech was happy about that.
I'm sorry to say this, but I think I made a mistake in purchasing
a spa online from you. This latest debacle just further demonstrates
to me that you're either unable or unwilling to provide me with even
adequate customer support. My overall trust in us having a good
long-term business relationship has also been severely damaged by
this entire fiasco. Would you continue to do business with a vendor if
they delivered to you improperly working equipment you paid for and
after you continually badgered them to fix it showed up unannounced
on a day you were closed?
Thus, sadly I must take you up on your offer of a full refund on the
spa. Please credit my mastercard the full amount and then have it
arranged to be taken away, although given the attention to detail that
your delegates have currently had I'd recommend you handle this
yourself. I'll expect that you'll be able to have this done by the end
of next week.
Thank you,
-e
-- Erik Selberg "I get by with a little help selberg@cs.washington.edu from my friends." http://www.cs.washington.edu/homes/selberg
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