Erik;
Sorry that sounds unreasonable to me.
It is the best spa made today, and because of circumstances beyond my
control, it is not functioning right. It is most likely the valve was
inadvertently closed during the install. The spas are all tested at the
factory, and we have never not had one start up and run properly. That is
why I could not understand what was going on.
The cost for install is 350 we paid to have it moved in on a Saturday. We
are willing to give you part of it, or take the spa back and call it a
learning lesson.
All across the country people are very happy with the product. If you are
mad with us for trying to solve the problem as best as we can, then I don't
know what to say.
I think $150 is reasonable.
There is no spa company on earth that wires up the spas as an extra , except
us. We only do it as an an aid to our customers so the spa is fully
functional when we leave. We have some one on call to fix the spa right now,
and you should not be working on it at all unless you want to. It probably
would have been much better to have a qualified electrician wire up the
spa. Most are familiar with how a spa should function.
If you want, just let us know and we will refund the money and come and get
the spa. If that is what you want.
I have a bunch of people all across the country that will take the spa. We
do not have any dissatisfied customers any where.
I am sorry for any inconvenience.
Jim
"Erik W. Selberg" wrote:
> Make it $500 and we'll call it even. We're not dealing with just a
> lack of an install and thus a refund on that price, we're talking
> about the delivery of an improperly functioning product and the
> troubleshooting / repair thereof tacked on top of an install. My
> hourly rate is a little pricier than yours, and while making forward
> progress on learning how to use and maintain a spa is on my nickel,
> getting it up and running in the first place is on yours.
>
> Thanks,
> -e
>
> James Arjuna writes:
>
> > Erik; I'll have $150 refunded to your credit card for your extra
> > participation in the delivery.
>
> > Jim
>
> --
> Erik Selberg
> "I get by with a little help selberg@cs.washington.edu
> from my friends." http://www.cs.washington.edu/homes/selberg
This archive was generated by hypermail 2b30 : Sun Sep 17 2000 - 03:14:41 PDT