Hey Jim,
Hope you're back from your trip soon! Some info on how the spa is
going:
1. Got the new pillow, thanks! Shipping out the old one Monday.
2. In attempts to fix, or at least isolate, the issue with the HL, a
buddy and I took off the lounge-side and pump-side panels. We noticed
that one of the cutoff valves was closed, and another was partially
blocked. The rubber stopper was also missing from one; when the spa
came, I noticed the random bit of rubber while stripping off the
packing, but didn't make the connection that it was a spa part. Have
another one you can ship me? Anyway, we opened them up in attempts to
determine if the pumps were working too hard and tripping the HL
because of it.
3. We noticed that the air blower was leaking a fair amount of air
around the seal to the PVC. Looks like they didn't quite make an
air-tight seal.
4. HL is still triggered. Basically, after running anything (pump 1 on
high, pump 1 on low, pump 2 on H or L, blower, etc.) HL triggers on.
Turning off any of the equipment typically causes it to trigger off.
Spa temp is now pretty much outside temp plus about 10 degrees, which
isn't great now that the weather is turning in Seattle. :|
5. The tub does not appear to be properly filtrated. I upped the
filtration cycle from 4 hours per day to 8. There's a fair amount of
sediment on the botton and flotsam floating on the surface. However,
while looking at some of the flotsam on the tub with various jets on
(or the filter cycle) there was no discernable suction in the filter
housing. The filters had some dirt and grit on them, but seemed clean
for the most part. Any ideas here?
I must say, I am getting a bit frustrated with all this. I can deal
with some of the water issues; they're annoying but not unexpected for
a rookie getting a tub all set up. However, the filtration and heating
limit are something that isn't part of the course, which has been
confirmed by my future father-in-law who also has a similar style tub.
I'm also aggravated that I'm spending several hours trying to fix or
work around the tub's issues.
One of the reasons I purchased the spa from you is because I believe
in supporting online ventures that advertise not only good prices but
solid customer service. That's why I went with the package and am not
bitching about the obviously good profit margins you're getting on
the components --- you gotta put bread on the table just as I do. But
I _do_ expect that the customer service you promise will be there, and
quite frankly the status of the tub and the length of time it's been
like this indicate that the service has been lacking.
Please call me at your earliest opportunity to discuss how we can
rectify this and remedy the situation. And as I mentioned in my
previous e-mail, I'd like to discuss how much is going to be on the
remainder of the bill.
Thanks,
-e
-- Erik Selberg "I get by with a little help selberg@cs.washington.edu from my friends." http://www.cs.washington.edu/homes/selberg
This archive was generated by hypermail 2b30 : Sun Sep 17 2000 - 03:14:41 PDT